Playfina Privacy Policy

This policy spells out how Playfina handles your personal information on our AU-facing site (playfina-au.bet). It covers what we collect, why we collect it, who we share it with, and the choices you have. Simple, practical, no fluff.

Who we are

Playfina is operated by Hollycorn N.V. (reg. № 144359), Scharlooweg 39, Willemstad, Curaçao. For certain payment services in the EU, we work with Libergos Limited (HE 371971), Boumpoulinas 1–3, Bouboulina Building, Office 42, 1060, Nicosia, Cyprus. Playfina holds a Curaçao licence 8048/JAZ2019-015.

If you have an account query, use live chat in the lobby any time. For formal data requests, write to the operator at the address above.

Scope

This policy applies to the website, mobile site, and any features or services we offer through them. It applies to adults 18+ in regions where online gambling is legal.

Data we collect

We collect a few types of information to run your account, process payments, and meet KYC/AML rules. That covers what you provide, what’s generated while you use the site, and limited details we receive from payment partners.

Information you give us

Most of this comes straight from you during signup, verification, or when you chat with support. Here’s the usual set we request to set up, verify, and look after your account.

Account details: email, password, country, and chosen currency at signup.
KYC details: identity document, proof of address (dated ≤90 days), and (where needed) proof of payment method.
Support messages and any information you share in chat or email (handy for solving problems and keeping a record of what we promised).

Only share what we ask for—no extra pages or personal notes needed. If you send more than required, we’ll mask or delete the excess and keep the minimum needed to run your account.

Information we get automatically

Technical data like IP address, device/browser type, language, and basic usage data. We use this to keep the site stable, spot abuse, and adapt content a bit better.

Information from payment partners

Limited transaction data so deposits and withdrawals can be processed. Depending on the method, this may include masked card details (e.g., last 4 digits), wallet IDs, or bank reference numbers. We also receive confirmations from e-wallets, card processors, bank transfer providers, and approved crypto gateways to reconcile payments.

Why we use your data

We use your data for:

Creating and administering your account.
Processing deposits and withdrawals via our payment partners.
Verifying identity and age, meeting KYC/AML obligations, and preventing fraud or bonus abuse.
Providing support (24/7 chat and email) and handling complaints.
Running the site securely (SSL, anti-abuse checks) and improving features based on aggregated usage.

We keep it narrow: we use your information to run your account, handle payments, keep things secure, and meet the rules we operate under. Anything outside of that—like optional promos—happens only if you say yes.

Our legal bases

Depending on the activity, we rely on:

Contract: to open your account and provide games and payments.
Legitimate interests: to keep the platform secure and combat fraud.
Legal obligation: to run KYC/AML checks and keep certain records regulators ask for.

Where we rely on your consent—for example, for optional marketing—you can withdraw it anytime in your account settings or via the link in our emails. This won’t affect service notifications or processing we have to carry out to run payments, verify identity, or meet gambling and AML rules.

We share data with:

Payment processors and banks (to take deposits and pay out withdrawals).
KYC/AML providers (to verify identity and screen for risk).
Platform hosting and security partners (to keep the site up and encrypted).
Customer support tools (to run live chat and handle tickets).
Regulators and law enforcement, when the law says we must.

We don’t sell your personal data. Not our business.

How long we keep data

We keep personal data for as long as your account is active and for a period after closure to meet legal, tax, AML, and dispute requirements. KYC and transaction records are kept in line with regulatory schedules and then archived or deleted safely.

Your rights

Depending on your location, you may have rights to:

access the data we hold about you;
correct inaccurate information;
request deletion (where the law allows it);
object to or restrict certain processing;
withdraw consent (for things like optional marketing).

We offer GDPR-style rights and will respond within a reasonable time. Some requests can’t be actioned immediately if gambling, AML, or financial record-keeping rules say we must keep the data a bit longer.